Healthcare Solutions

Just what the doctor ordered.

As a healthcare provider, you’re faced with unique complexities in running your business — and managing your payments processing. With Heartland Payment Systems®, you’ll find a remedy that allows you to tend to your practice — and your patients.

Heartland empowers you to revolutionize your operations with a comprehensive suite of business products and services — including the first-ever unified payments processing platform for the healthcare industry — from just one company.

Our integrated technology platforms are designed to reduce your expenses, enhance your operations and increase your profitability.

From credit/debit/prepaid/health benefit card processing to payroll, we manage all your payments processing needs effectively, cost-efficiently — and with your best interests at heart. We also offer a state-of-the-art application that estimates patient payment responsibility and verifies insurance — at the point of care — allowing you to better manage patient receivables and improve cash flow. We advocate for you — helping you navigate through the complexities of payments processing and manage the associated expenses. And, as the healthcare industry evolves, we continue to bring you new solutions that help you improve and grow your business.

Add to this local healthcare experts and technical assistance, and our 24/7/365 US-based customer service team, and you have more than just a payments processor. You have a business partner that’s there any time you need us.

ConfirmPay^SM is a real-time, web-based solution that combines healthcare eligibility verification, the ability to estimate a patient’s self-pay responsibility and feature-rich payments processing functionality into one easy-to-use portal — all at the point of care.

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Browse Heartland products and services designed to help you enhance your practice:

Card Processing

We offer a cure to help you reduce your card processing expenses.

Heartland helps you generate as much profit as possible from every transaction by eliminating outsourcing and middlemen — delivering cost savings and streamlined processes for key services to your practice. We’re one of the few companies to process and settle for all major card types including Visa®, MasterCard®, Discover® Network and American Express® — giving you fast access to your funds, the convenience of consolidated deposits, statements, account access and customer service … all from one source.

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Plus, Heartland provides one point of access for credit, debit, prepaid and health benefit card processing so you don’t have to maintain multiple processing relationships. Our point-of-sale systems are certified by the Inventory Information Approval System (IIAS)/Special Interest Group for IIAS Standards and comply with IRS Flexible Spending Account (FSA) and Health Reimbursement Account (HRA) debit card transaction mandates.

With Heartland, your transactions are processed on the industry’s only end-to-end, state-of-the-art processing platform for brick and mortar merchants. We continually develop new technologies that enhance your operations and accommodate your practice’s changing needs.

With Heartland Card Processing^SM, you benefit from:

One-stop payments processing that serves all your practice’s business needs conveniently and efficiently
Best-in-class data security with Heartland’s E3™ end-to-end encryption solution designed to protect data from the moment a card is swiped
Fair pricing and full disclosure of fees and agreement terms
Clear, easy-to-read statements that eliminate confusing and misleading fees
Processing for all major card brands and fast access to funds with one deposit, one statement, one point of access to account information and one call for customer service
Improved cash flow through real-time processing and quick authorizations
Fully integrated terminals and software that work with your systems
Round-the-clock service through a dedicated field service team and toll-free, US-based live support 24/7/365
Easy access to your account and transaction data through our Online Merchant Center

Loyalty Marketing

Boost your profits with a complete loyalty marketing program.

Striking the balance between marketing your practice and running your business can be a challenge. With Heartland managing your payments processing — and loyalty marketing efforts — you’ll find that balance … and increase your bottom line.

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There are two ways you can increase revenue: acquire new patients and motivate existing patients to spend more on healthcare products and elective procedures. At Heartland, we help you turn gift cards into powerful marketing tools that increase revenue, promote your practice and expand your patient base through innovative and proven techniques. Our programs are flexible and easy to implement so you can start providing these value-added offerings quickly.

When you team up with Heartland for your loyalty marketing needs, you’ll discover three ways to build a complete loyalty marketing program:

Leverage traditional gift cards.
A gift card is a great word-of-mouth marketing tool to gain new clientele. It’s a personal endorsement — from the gift card giver to the gift card recipient — to patronize your practice. The recipient — who otherwise may not be familiar with your business — has the chance to become a new, loyal patient.

Develop loyalty programs.
Use gift cards to generate loyalty by rewarding patients … and motivate them to return. Turn your gift cards into stored-value cards and offer incentives that entice patients to continue loading money onto them. We work with you to determine the incentives that resonate with your customer base. When patients invest in your business this way, they commit to spending more money with you.

Market your practice through joint promotions with other local businesses and healthcare facilities.
Leverage relationships with other local merchants who can refer business. We help you identify area businesses that offer the highest return … targeting locations your potential patients frequent. You can use these cross-promotional relationships to draw new patients into your practice by giving away preloaded gift cards, whose cost is offset by new business.

Plus, Heartland Loyalty Marketing^SM helps you:

Reward patients with real-time promotions that entice them to come back more often and spend more when they do
Promote your program with ongoing marketing support
Discover the return on investment loyalty marketing can provide your practice

Payroll Services

Benefit from a customizable payroll solution.

Tailor your payroll program to fit your practice’s individual needs — and pay only for the features you require. Heartland Payroll Services^SM offers a full suite of value-added solutions including time and attendance, workers’ compensation programs, prepaid payroll cards … and more. Plus, our three-year, fixed-price agreement guarantees your payroll processing costs won’t arbitrarily increase.

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Your employees can also benefit from Heartland’s PayAdvantage Visa® Prepaid Card which allows them to deposit their entire paycheck — or portions of it — directly onto the card to pay bills easily, budget effectively and eliminate check-cashing fees. The card offers your employees immediate access to their funds, frees your staff from the burden of processing paychecks — and saves you money by minimizing the costs associated with paper checks.

Count on Heartland Payroll Services to deliver:

Comprehensive, customizable payroll capabilities
Payroll automation that frees you to concentrate on your patients — and your practice’s operations
Web-hosted access to your payroll anytime via SSL-encrypted and secure internet technology
Online access so your employees can view their pay stubs
Robust reporting for better business analysis
No fees for deletions or additions of employees
Remote check and report printing at your convenience
Tax specialists on staff who ensure processing and filing compliance of your payroll-related taxes
An automated general ledger interface that electronically imports payroll information directly into your accounting application — and provides free data access to your accountant
Dedicated, skilled account representatives for speedy response to inquiries and extended, US-based customer service hours