Restaurant Solutions

Managing a successful restaurant means you have a full plate of responsibilities. With Heartland Payment Systems® ― the exclusive provider of card processing, gift marketing, check management, payroll and tip management services for the National Restaurant Association, Council of State Restaurant Associations and 40 state restaurant associations ― you get a recipe for focusing on your restaurant — and your patrons.

Heartland empowers you to revolutionize your operations with a comprehensive suite of business products and services ― including the first-ever unified payments processing platform for the restaurant industry ― all from one source. Our integrated technology platforms are designed to reduce your expenses, enhance your operations and increase your profitability.

From credit/debit/prepaid card processing … to gift marketing, online payments, point-of-sale solutions, data management systems, payroll and check management … we manage all your payments processing needs effectively, cost-efficiently ― and with your best interests at heart. We advocate for you ― helping you navigate through the complexities of payments processing and manage the associated expenses. And, as the restaurant industry evolves, we continue to bring you new solutions that help you improve and grow your business.

Add to this local restaurant experts and technical assistance, and our 24/7/365 US-based customer service team, and you have more than just a payments processor. You have a business partner that’s there any time you need us.

More Heartland products and services you may find useful for your restaurant:

Card Processing

Increase your profits by reducing your card processing expenses.

Heartland helps you generate as much profit as possible from every transaction by eliminating outsourcing and middlemen — delivering cost savings and streamlined processes for key services to your restaurant. We’re one of the few companies to process and settle for all major card types including Visa®, MasterCard®, Discover® Network and American Express® — giving you fast access to your funds, the convenience of consolidated deposits, statements, account access and customer service … all from one source.

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With Heartland, your transactions are processed on the industry’s only end-to-end, state-of-the-art processing platform for brick and mortar merchants. We continually develop new technologies that enhance your operations and accommodate your restaurant’s changing needs.

With Heartland Card ProcessingSM, you benefit from:
  • One-stop payments processing that serves all your restaurant’s business needs conveniently and efficiently
  • Best-in-class data security with Heartland’s E3™ end-to-end encryption solution designed to protect data from the moment a card is swiped
  • Fair pricing and full disclosure of fees and agreement terms
  • Clear, easy-to-read statements that eliminate confusing and misleading fees
  • Processing for all major card brands and fast access to funds with one deposit, one statement, one point of access to account information and one call for customer service
  • Improved cash flow through real-time processing and quick authorizations
  • Fully integrated terminals and software that work with your systems
  • Round-the-clock service through a dedicated field service team and toll-free, US-based live support 24/7/365
  • Easy access to your account and transaction data through our Online Merchant Center

Protect your data, your restaurant and your customers with Heartland’s award-winning E3™ end-to-end encryption solution. Learn more at E3secure.com.

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Gift Marketing

Boost your profits with a complete gift marketing program.

Striking the balance between marketing your products and services — and running your restaurant — can be a challenge. With Heartland managing your payments processing — and gift marketing efforts — you’ll find that balance … and increase your revenues.

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There are two ways you can increase revenue: acquire new patrons and motivate existing patrons to spend more. At Heartland, we help you turn gift cards into powerful marketing tools that increase revenue, promote your restaurant and expand your customer base through innovative and proven techniques. Our programs are flexible and easy to implement so you can start providing these value-added offerings quickly.

When you team up with Heartland for your gift marketing needs, you’ll discover three ways to build a complete gift marketing program:

Leverage traditional gift cards.

A gift card is a great word-of-mouth marketing tool to gain new clientele. It’s a personal endorsement — from the gift card giver to the gift card recipient — to patronize your restaurant. The recipient — who otherwise may not be familiar with your business — has the chance to become a new, loyal patron.

Develop loyalty programs.

Use gift cards to generate loyalty by rewarding patrons … and motivate them to return. Turn your gift cards into stored-value cards and offer incentives that entice patrons to continue loading money onto them. We work with you to determine the incentives that resonate with your customer base. When patrons invest in your business this way, they commit to spending more money with you.

Market your business through promotions.

Leverage relationships with other local merchants who can refer business. We help you identify area businesses that offer the highest return … targeting locations your potential patrons frequent. You can use these cross-promotional relationships to draw new patrons into your restaurant by giving away preloaded gift cards, whose cost is offset by new business.

Plus, Heartland Gift MarketingSM helps you:

  • Encourage continued use of cards with special offers and incentives
  • Reward patrons with real-time promotions that entice them to return and keep business steady
  • Promote your program with ongoing marketing support

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Online Payments

Grow your restaurant with flexible online payments.

Using the internet to process payments — and enabling customers to place orders and pay online — is a great way to bring efficiencies and growth to your restaurant. Heartland Online PaymentsSM — which includes Heartland ConnectSM and Heartland WebConnectSM — lets you do both … easily and cost-effectively. In addition to eliminating gateway fees that others charge for processing and system maintenance — and dedicated phone lines to process your transactions — you’ll reduce equipment costs and avoid upgrade or update charges.

Learn more about Online Payments

Heartland Connect

A virtual terminal that quickly processes credit and debit card transactions over the internet using any PC or laptop, Heartland Connect is simple to install and easy to use. All transactions are processed on our proprietary technology platform — so you don’t pay gateway fees and save money. Plus, each transaction is protected by Heartland’s state-of-the-art security systems. Authorizations are done quickly, so you get fast access to your funds.

With Heartland Connect, you get:

  • Fast, simple implementation
  • Reduced costs
  • Continuous service
  • Automatic capture of sales transaction information
  • Industry-leading security and protection
  • Effortless export of data in easily importable formats

Heartland WebConnect

Heartland WebConnect provides all of the features of Heartland Connect — with the added benefit of enabling your customers to place and pay for orders directly from your website. It’s an easy, fully integrated, economical way to provide your patrons with an online payment experience.

Heartland WebConnect’s user interface is simple to customize, so the payment screen matches your website’s look and feel. The redirection from your website to Heartland WebConnect is seamless — keeping your restaurant’s branding intact.

All transaction data is facilitated by our host server ― so no cardholder data ever passes through or is stored on your restaurant’s servers. This shields you from Payment Card Industry (PCI) compliance fines in the event of an internet transaction compromise. And, Heartland WebConnect is VeriSign Secured®.

Protect your data, your restaurant and your customers with Heartland’s award-winning E3™ end-to-end encryption solution. Learn more at E3secure.com.

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Heartland 360° Point-of-Sale System

Enhance your bottom line with Heartland 360º POS.

Comprehensive and reliable, 360º POS is a point-of-sale solution that covers every aspect of your restaurant operations, providing the tools you need to run your restaurant more efficiently. While many POS providers charge a premium for standard modules, Heartland 360º POS includes these vital modules as part of its solution at no additional cost.

Learn more about Heartland 360° Point-of-Sale System

You benefit from round-the-clock support and ongoing maintenance – including hardware replacement and software upgrades — reducing downtime and helping you budget effectively. And, because 360º POS has a fixed weekly subscription model, you won’t be surprised — or burdened — by miscellaneous fees that eat away at your bottom line.

With Heartland 360° POS, you get:

A Full Range of Standard Modules. Enhance operational efficiencies with a multitude of modules ranging from multiple order entry modes … to customer loyalty and gift marketing programs … delivery, reservation, table and labor management … and kitchen display, guest and server paging interfaces — all included at no extra cost.

Low Startup Costs and an All-Inclusive Weekly Subscription Model. Control your costs with 360° POS’ low startup fee and fixed weekly subscription structure.

Consolidated Statements. Enjoy the added convenience of having your POS fees debited directly from the same bank account as your card processing fees.

Perpetual Management Training. Educate your management team with initial on-site training at your restaurant, as well as online training when you need it — at no additional cost.

24/7/365 Monitoring & Support. Rest easy with our remote monitoring system that detects issues with critical components — from system hardware to software — before they affect your business. Plus, our local account managers are specially trained and available to address your service needs.

On-Site Swap Kit. Minimize downtime in emergency situations ― every 360° POS system is delivered with a kit of spare hardware components.

Proactive Hardware Replacement. Don’t be left stranded with a failing POS system ― every 360° POS hardware component is replaced with the latest technology before reaching the end of its life at no additional cost.

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Data Central

Make better business decisions with real-time reporting.

A leading data management solution, Data Central® helps you make better business decisions and manage your operations more efficiently by providing timely information about your restaurant.

Learn more about Data Central

Analyze food costs, track inventory, evaluate product mix and understand employee productivity through a variety of powerful back-office solutions to maximize profitability. Plus, Data Central easily integrates with the leading point-of-sale systems in the industry — including Heartland’s 360⁰ POS. Simply download a smart client application on your system, and Data Central does the rest.

With Data Central, you can:

  • Access key metric reports for one or multiple locations
  • Manage inventory and product mix to maximize profitability
  • Track cash flow and vendor invoices
  • Count on a Heartland project management team to handle implementation and rollout
  • Learn the system quickly with Heartland’s training program tailored for you and your staff

Data Central is powered by and a registered trademark of Restaurant Magic®.

With three Data Central packages to choose from, there’s one just right for your restaurant.

EZ Enterprise Reporting

Streamlined reporting for independent restaurants

If you are an independent operator who has limited access to business information or needs more consistent information, you can improve your business intelligence with this standardized reporting package that delivers key information in an easy-to-use format.

EZ Enterprise Reporting offers:

  • Ten comprehensive pre-packaged reports for sales, trends, labor, product mix and more
  • Two different dashboards providing quick snapshots of your key business metrics
  • Automatic report delivery via email or mobile phone for convenient data access

Enterprise Reporting

Robust reporting for mid-tier restaurant owners

If you are an independent restaurant owner with multiple locations or more than one concept, you can obtain essential information and customized key metrics to manage your entire business with this expanded reporting package.

Robust and flexible, Enterprise Reporting delivers:

  • Enterprise-wide reporting
  • 200+ pre-built reports with dynamic report generation capabilities
  • Exception-based reporting and alerts
  • More than 20 dashboard views of key business metrics
  • Automatic report scheduling and delivery via email or mobile phone for convenient data access

Management Suite

A comprehensive back-of-house solution for multi-unit operators

If you are a multi-unit operator, , you can gain a better understanding of your business and realize operational efficiencies across your entire portfolio of locations with this complete restaurant management suite. You benefit from comprehensive reporting — tailored to your business — to better manage all of your back-of-house functions.

The Management Suite includes:

Purchasing & Inventory Management

  • Waste tracking
  • Recipe management
  • Electronic ordering/predicted ordering
  • Target vs. actual cost controls

Labor Management

  • Full integration with your payroll system
  • Time keeping
  • Employee scheduling
  • Predicted scheduling

Cash Management

  • Cash controls
  • Paid in/paid out controls
  • Reporting

Data Management

  • Centralized file and document repository
  • Secure, permission-based access
  • Real-time distribution of information

Reporting

  • Enterprise-wide reporting
  • More than 300 pre-built reports
  • Dynamic report generation capabilities
  • Exception-based reporting and alerts
  • Report scheduling and delivery

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Payroll Services

Benefit from all the ingredients of a customizable payroll solution.

Tailor your payroll program to fit your restaurant’s individual needs — and pay only for the features you need. Heartland Payroll ServicesSM offers a full suite of value-added solutions including time and attendance, point-of-sale integration, IRS-compliant tip reconciliation, workers’ compensation programs, prepaid payroll cards … and more. And since we don’t charge for the addition or deletion of employees, it’s easy to add seasonal, temporary and special event staff to your payroll as needed. Plus, our three-year, fixed-price agreement guarantees your payroll processing costs won’t arbitrarily increase.

Learn more about Payroll Services

Your employees can also benefit from Heartland’s PayAdvantage Visa® Prepaid Card, which allows them to deposit their entire paycheck — or portions of it — directly onto the card to pay bills easily, budget effectively and eliminate check-cashing fees. The card offers your staff immediate access to their funds, frees them from the burden of processing paychecks — and saves you money by minimizing the costs associated with paper checks.

Count on Heartland Payroll ServicesSM to deliver:

  • Comprehensive, customizable payroll capabilities
  • Payroll automation that frees you to concentrate on your patrons — and your restaurant’s operations
  • Web-hosted access to your payroll anytime via SSL-encrypted and secure internet technology
  • Online access so your employees can view their pay stubs
  • Robust reporting for better business analysis
  • No fees for deletions or additions of employees
  • Remote check and report printing at your convenience
  • Tax specialists on staff who ensure processing and filing compliance of your payroll-related taxes
  • An automated general ledger interface that electronically imports payroll information directly into your accounting application — and provides free data access to your accountant
  • Dedicated, skilled account representatives for speedy response to inquiries and extended, US-based customer service hours

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Check Management

Streamline your operations with end-to-end check management.

Automate check processing … gain operational efficiencies … and improve your cash flow with Heartland’s comprehensive check management system. A proven time saver, this system handles check deposit through recovery and collection, making it easier for you to accept checks — and quickly receive payment — for catering orders, settling house accounts and more.

Learn more about Check Management

With Heartland Check ManagementSM powered by transmodus®, you can:
  • Scan and deposit checks into any bank at your convenience anytime
  • Improve your cash flow by having your funds credited to your account as soon as the next weekday morning
  • Receive automatic alerts that identify duplicate, damaged and invalid checks
  • Initiate check recovery activities automatically
  • Recover bad check funds efficiently with a paperless, automated recovery program that files eligible items directly with your local prosecuting attorney’s office — where available
  • Operate efficiently through seamless integration with your accounting software package*

Stop Loss is powered by and is a registered trademark of transmodus Corporation.

* Heartland’s check management system integrates with most accounting software packages.


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