We highly value our relationship with our customers, and we are deeply grateful for their business. School districts have many choices when it comes to selecting a software partner – and to put it simply, we want to be your top choice, hands down, each and every day.
A true partnership with our clients starts with a deep commitment to service. As much as we believe in the strength and value of our products, we know that technology can only do so much for you – and it is the service attitude of our people that makes the difference. We want our customers to be confident that we will always go the extra mile for them, delivering exceptional service at each and every turn.
How do we develop that confidence? By making key changes in how we serve our customers and clearly defining what our customers can expect from us on a daily basis.
This starts with our Customer Bill of Rights. We strive to live by these guidelines in everything we do.
But our commitment is more than just talk. We’ve focused on making significant investments in our service team so that we can raise the bar on the support you receive from us.
Increasing the number of Call Center representatives by more than 50%
Increasing the size of our Account Specialist team by 50%
More training programs to improve our team’s product and industry knowledge
Compass, a new web-based support resource for faster service and easier-to-find information