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Heartland monitors and manages your network around the clock to ensure network integrity and consistent connectivity. Our help desk tracks issues with automatic alerts and begins resolving problems before you even notice service outages. Event logging, required for PCI DSS compliance, adds another layer of confidence to network management.
For Managed Network Services customers, the SmartLink monitoring simplifies and speeds remote store support by providing status information on a company and store level .
SmartLink Managed Network Services design starts with a prequalification of all the retailer's sites to determine what broadband circuits are available at each site. Heartland Payment Systems uses the best available, lowest cost circuit to support the SmartLink network.
Basic DSL, if available, is often the least expensive circuit type and the average c-store and restaurant can operate multiple devices and applications on this type of connection. The SmartLink network is designed to prioritize the critical payment transactions to make sure that you get the most out of your DSL circuit.
SmartLink Managed Network Services manages the ordering, installation, day-to-day management and accounting for circuits. As a result of Heartland's volume purchasing power, you can expect a decrease in circuit costs.
If DSL is not available, cable or wireless 3G or 4G will be used to deliver secure IP connectivity.
SmartLink Pro and ProPlus work with any IP broadband circuit provided by the retailer.
SmartLink products drive the efficient use of your broadband circuit by providing connectivity for more devices to more back end processors and to your headquarters. Managing multiple stores and the many applications needed in your locations can be challenging without the right network solution to connect stores and devices.
SmartLink Managed Network Services network solutions will enable retailers' in-store applications to communicate with network-connected host destinations.
Petroleum C-store markets applications include, but are not limited to:
Restaurant markets applications include, but are not limited to:
SmartLink Managed Network Services provides connectivity to every device in the store. Once the network is installed and tested, every device is cutover to provide a complete turn-key network — you'll save the time and expense of using service people.
On-site installation includes the housing of all network gear in the SmartLink enclosure with cabling throughout the site to every device on the network.
On-site SmartLink Managed Network Services Proprietary Enclosure
Contains all network equipment providing ease of access and consistent store setup
Aids in trouble resolution by allowing remote technicians to direct re-boot/plug/unplug
Houses documentation inside the door and also available online
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