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If the system goes down, dial or cellular back-up will kick in and you will receive a personal call from a SmartLink network specialist within one hour. If you recognize an issue and call, you will reach a real person within seconds. SmartLink aims for one-call, one-contact issue resolution. Call center phones are answered within seconds by real people who speak fluent English.
Heartland Service Center is also proud to offer bilingual Spanish/English-speaking professionals as well as live translation in more than 130 different languages.
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