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SmartLink Sales Network Engineers review options with you to determine the tools and network setup that best fits your current and future needs. After designing your network, SmartLink initiates and manages device connectivity, circuit provisioning, and installation as a single-source vendor. You work with the SmartLink team on all aspects of the system set up, installation, issue resolution, and billing. Ongoing review of the original design ensures that your network continues to serve your business needs in the most efficient and cost-effective way.
SmartLink takes on the complicated task of circuit selection — saving you the headaches associated with selecting the best circuit, choosing the correct bandwidth, identifying available carriers, and negotiating the best price. The SmartLink team also manages all scheduling and troubleshoots all issues — removing these burdens from your shoulders, alleviating frustration and saving you valuable time. If you manage multiple locations, SmartLink is your single source for total network management, issue resolution, and billing. If you have a single location, SmartLink gives you the buying power and clout of a Fortune 1000 Company — Heartland Payment Systems.
Professional circuit installation is critical to network performance: the right service must be installed correctly and in the right place. Once the circuit is functional, the same care must be taken with the placement and installation of network components. SmartLink manages the entire process for you: scheduling installation technicians, establishing performance parameters, creating detailed statements of work (SOW), monitoring activity and handling, and testing the functionality and security of all network devices. If devices must be cut over to the new system, SmartLink manages the process from beginning to end.
The Heartland Service Center monitors SmartLink systems to address network issues before they become problems. SmartLink network specialists rely on the SmartLink Cloud Manager to see equipment glitches, network inefficiencies, security threats, and to test for possible PCI compliance failures. Two-factor authentication allows your team, the SmartLink team or trusted third-party vendors secure access to the network to resolve issues quickly.
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