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What is a Merchant Service Provider? — A merchant service provider provides the tools necessary for businesses like yours to process credit and debit card transactions. Heartland Payment Systems is a merchant service provider. Heartland maintains the merchant relationship by providing credit card processing equipment and training, merchant reporting, customer service, and risk management.
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What credit cards will I be able to accept? — When your terminal or processing software is installed, it will accept all MasterCard and Visa transactions. All other major credit cards, including American Express, Diners Club, JCB and Discover can be added to your system free of charge at any time, upon their approval.
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Can I use my PC to process transactions instead of a terminal? — Yes. We offer many PC and Mac software application options. These applications simulate electronic terminals and can be an equally versatile equipment alternative.
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Is there a transaction fee and are your prices competitive? — Yes. All banks charge a transaction fee, but that transaction fee is never more than 30 cents. The type of transactions you conduct will determine your transaction fee. Our program is designed to provide you with the best rates available, without compromising quality service. Our local Relationship Managers can help you tailor a combined program that maximizes your resources and bottom line.
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Can I rent my equipment? — Yes. Although most merchants choose to purchase their equipment, Heartland offers flexible, short term month-to-month and 36-month rent-to-own programs. Your local Heartland Relationship Manager will discuss these options with you to ensure you receive the most convenient and cost-effective plan.
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How long does it take to get everything installed and operational? — If there are no problems with your application package (i.e., missing data, credit issues), it usually takes no longer than a few days from the date you submit the paperwork.
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How and when will I receive my money? — Your money will be deposited directly into your current business bank account daily. You do not need a special bank account. The money from your credit card sales is deposited by ACH (Federal Reserve-Automated Clearing House) and is generally available in two business days.
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Will I receive a statement? — Yes. We will mail a monthly statement with information on all deposits to your account, your total sales volume, and the charges for that month. As a Heartland merchant you can also log on to the Online Merchant Center at any time to view, print or download past statements.
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What kind of business do you accept? — We accept most legitimate businesses. Heartland delivers tailored solutions to even the most demanding markets such as retail, restaurant, hospitality and community banks. In addition, Heartland has been effective in servicing auto repair facilities, convenience and liquor stores and professional service providers. Unfortunately, however, there are some business types that we cannot place. We will not accept the following: airlines, internet gambling, businesses involved in illegal activity, businesses engaging in deceptive sales or trade practices, certain outbound telemarketing and high-risk travel businesses.
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Who will help me once my account is operational? — Heartland Payment Systems is a full service company. That means we are committed to providing comprehensive service long after we've set up your account. Your local Relationship Manager is available to assist you with any aspect of your processing program, during and after set-up. We also provide you with a toll-free customer service number to help you handle any problems or questions. You will have access to 24 hour, seven-day-a-week assistance whenever you need it.
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