Privacy Policy


Online Privacy & Cookie Policy Statement (“Privacy Policy”)


Last modified on May, 2015

Heartland Payment Systems, Inc. (“Heartland,” “we,” “us,” “our”) recognizes the importance of maintaining effective privacy practices. This Privacy & Cookie Policy explains the online data collection and use policies that apply to the websites, mobile applications and online services (collectively “Services”) that are owned, controlled or managed by Heartland and are linked to this Policy page. By visiting or using any of the Services, you are accepting the practices described in this privacy notice.

Click below to jump to a particular topic:

  1. Information Collection and Use
  2. Sharing of Information
  3. Children’s Privacy
  4. Your Choices
  5. Data Protection and Storage
  6. Third-Party Websites and Services
  7. California Privacy Rights
  8. Changes to Privacy Policy
  9. Contact Us

1. Information Collection and Use

We collect information from various sources, as described below, to provide our Services to you, to analyze and improve our Services, and to communicate with you (e.g., to send you updates or notices about our organization, or emails about products or services that we believe may be of interest to you).

Information you provide to us: We collect information that you provide to us when you set up an account with us or communicate with us. For example, if you register for an online account with us, then we may require you to submit certain information in connection with that registration (e.g., name, title, business name, postal address, email address, telephone number). Similarly, if you request information from us through an online contact form, we collect the information you provide (e.g., name, telephone number, email address) so that we can respond to you.

In addition, from time to time our website may request information from you via surveys or contests, or to receive a particular service, such as a newsletter. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose the requested information. Information requested may include contact information and supplementary information about your current merchant services providers, current hardware or software.

Information collected through technology: When you use our Services, we may collect certain information about you or your computer or device through technologies described below. The information collected may include, but is not limited to, IP addresses, referring URLs, access times, browser types, device types, mobile device identifiers, geolocation/GPS coordinates, or information about your interactions with our websites, applications or services. Generally, we use this information to, (i) operate our Services, including by remembering information so that you will not have to re-enter it during your visit or the next time you sign in to your account, (ii) identify and protect our customers, (iii) control unauthorized use or abuse of our Services, (iv) provide custom, personalized content and information, which could include advertising, (v) monitor aggregate traffic patterns on our websites and services, and (vi) analyze and improve our Services.

Information collected from third parties: We may collect information about you or your business from third parties in the course of providing our Services to you. For example, we may obtain information about you from our business partners with whom you may have an existing relationship or our merchants or customers. For some services, we may also collect information about you from third parties, such as credit reporting agencies, data brokers, financial institutions, or other entities with information pertaining to you or the Services that we are providing to you.

2. Sharing of Information

We do not sell or share your information with third parties outside Heartland and our group of companies (which include any parents, subsidiaries and affiliates), without your consent, except as described below and in this Policy:

3. Children’s Privacy

The Services are intended for use strictly by adults. Heartland does not knowingly solicit or collect personal information from children under the age of 13. If Heartland becomes aware that it has collected personal information from a child under 13 in retrievable form in its files, Heartland will delete that information.

4. Your Choices

Email Communications. From time to time, we may send you emails regarding updates to our Services, notices about our organization, or information about products/services we offer (or promotional offers from third parties) that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain Services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).

Modifying Account Information. If you have an online account with us, you may have the ability to modify certain information in your account (e.g., your contact information) through “profile,” “account,” “settings,” or “preferences” options provided on the website or service. If you have any questions about modifying or updating any information in your account, please contact us at the email address, postal address, or telephone number provided below.

Cookie Controls. You may be able to set your Internet browser or mobile device to block cookies or other tracking/recording tools, including cookies associated with our websites or Services, or to indicate when a cookie is being set by us. However, it is important to remember that many of our websites or Services may not function properly if your cookies are disabled. For information and instructions about how to manage your cookies, refer to your Internet browser’s or mobile device’s technical information. Further information on how to adjust your cookie preferences through your browser is available at the external, third-party informational website www.allaboutcookies.org.

Online tracking. We currently do not process or comply with any web browser’s “do not track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who use the Services.

5. Data Protection and Storage

Heartland maintains reasonable administrative, technical and physical safeguards to protect the confidentiality of information transmitted online, including but not limited to encryption, firewalls and SSL (Secure Sockets Layer). Heartland has implemented policies and practices pursuant to various security rules and regulations relating to the security and safeguarding of payment cardholder data. Heartland is not liable for loss of passwords due to user negligence. If you believe your password has been lost or compromised, we recommend that you immediately change your password.

We may store and process information in the United States or any other country in which Heartland or its parents, subsidiaries, affiliates or service providers maintain facilities. Heartland may transfer information that we collect about you, including personal information, to parents, subsidiaries, affiliates, or service providers across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Heartland or its parent, subsidiaries, affiliates or service providers maintain facilities and to the use and disclosure of information as described in this Privacy Policy.

6. Third-Party Websites and Services

Our Services may provide links to (or links from) third-party websites or services – none of which are governed by this Privacy Policy. To the extent that any linked third-party websites or services you visit are not owned or controlled by Heartland, we are not responsible for those websites’ or services’ content or information practices. We strongly encourage you to review the privacy policies of any site or service before providing any personal information.

7. California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by Heartland pursuant to Section 1798.83 of the California Civil Code, please contact us via the email or address stated above. Please allow 30 days for a response.

8. Changes to Privacy Policy

We reserve the right to change this Privacy Policy from time to time in our sole discretion. We will post changes on this page and indicate the “last modified” date at the top of this page. Please check back often for any updates. Your continued use of our website, mobile application or services after any change in this Privacy Policy will constitute your acceptance of such change.

9. Contact Us

For additional inquiries about this Privacy Policy, please contact Heartland at 1-888-798-3131 to speak to a legal representative, or send us an email at PrivacyPolicy@e-hps.com, or letter.

General Counsel Office
Heartland Payment Systems, Inc.
90 Nassau Street
Princeton, NJ 08542