Last modified on May, 2015
Click below to jump to a particular topic:
1. Information Collection and Use
We collect information from various sources, as described below, to provide our Services to you, to analyze and improve our Services, and to communicate with you (e.g., to send you updates or notices about our organization, or emails about products or services that we believe may be of interest to you).
Information you provide to us: We collect information that you provide to us when you set up an account with us or communicate with us. For example, if you register for an online account with us, then we may require you to submit certain information in connection with that registration (e.g., name, title, business name, postal address, email address, telephone number). Similarly, if you request information from us through an online contact form, we collect the information you provide (e.g., name, telephone number, email address) so that we can respond to you.
In addition, from time to time our website may request information from you via surveys or contests, or to receive a particular service, such as a newsletter. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose the requested information. Information requested may include contact information and supplementary information about your current merchant services providers, current hardware or software.
Information collected through technology: When you use our Services, we may collect certain information about you or your computer or device through technologies described below. The information collected may include, but is not limited to, IP addresses, referring URLs, access times, browser types, device types, mobile device identifiers, geolocation/GPS coordinates, or information about your interactions with our websites, applications or services. Generally, we use this information to, (i) operate our Services, including by remembering information so that you will not have to re-enter it during your visit or the next time you sign in to your account, (ii) identify and protect our customers, (iii) control unauthorized use or abuse of our Services, (iv) provide custom, personalized content and information, which could include advertising, (v) monitor aggregate traffic patterns on our websites and services, and (vi) analyze and improve our Services.
Information collected from third parties: We may collect information about you or your business from third parties in the course of providing our Services to you. For example, we may obtain information about you from our business partners with whom you may have an existing relationship or our merchants or customers. For some services, we may also collect information about you from third parties, such as credit reporting agencies, data brokers, financial institutions, or other entities with information pertaining to you or the Services that we are providing to you.
2. Sharing of Information
We do not sell or share your information with third parties outside Heartland and our group of companies (which include any parents, subsidiaries and affiliates), without your consent, except as described below and in this Policy:
3. Children’s PrivacyThe Services are intended for use strictly by adults. Heartland does not knowingly solicit or collect personal information from children under the age of 13. If Heartland becomes aware that it has collected personal information from a child under 13 in retrievable form in its files, Heartland will delete that information.
4. Your Choices
Email Communications. From time to time, we may send you emails regarding updates to our Services, notices about our organization, or information about products/services we offer (or promotional offers from third parties) that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain Services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
Modifying Account Information. If you have an online account with us, you may have the ability to modify certain information in your account (e.g., your contact information) through “profile,” “account,” “settings,” or “preferences” options provided on the website or service. If you have any questions about modifying or updating any information in your account, please contact us at the email address, postal address, or telephone number provided below.
Cookie Controls. You may be able to set your Internet browser or mobile device to block cookies or other tracking/recording tools, including cookies associated with our websites or Services, or to indicate when a cookie is being set by us. However, it is important to remember that many of our websites or Services may not function properly if your cookies are disabled. For information and instructions about how to manage your cookies, refer to your Internet browser’s or mobile device’s technical information. Further information on how to adjust your cookie preferences through your browser is available at the external, third-party informational website www.allaboutcookies.org.
Online tracking. We currently do not process or comply with any web browser’s “do not track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who use the Services.
5. Data Protection and StorageHeartland maintains reasonable administrative, technical and physical safeguards to protect the confidentiality of information transmitted online, including but not limited to encryption, firewalls and SSL (Secure Sockets Layer). Heartland has implemented policies and practices pursuant to various security rules and regulations relating to the security and safeguarding of payment cardholder data. Heartland is not liable for loss of passwords due to user negligence. If you believe your password has been lost or compromised, we recommend that you immediately change your password.
6. Third-Party Websites and Services
7. California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by Heartland pursuant to Section 1798.83 of the California Civil Code, please contact us via the email or address stated above. Please allow 30 days for a response.
9. Contact Us
General Counsel Office
Heartland Payment Systems, Inc.
90 Nassau Street
Princeton, NJ 08542