The Executive Team


Robert O. Carr

Chairman and Chief Executive Officer


A true entrepreneur, Bob Carr co-founded Heartland Payment Systems in 1997. He propelled the company from a modest start-up with 25 employees to a Fortune 1000 company with a workforce of more than 3,500 today. Responsible for Heartland’s strategic growth and direction, Bob is known in the industry for his ethics a

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Robert H.B. Baldwin, Jr.

Vice Chairman


A 15-year veteran with Heartland, Bob Baldwin, Jr. is an essential collaborator with the company’s business group leaders in the planning and execution of growth strategies. In this role, he is responsible for key industry relationships, investor relations, information security and customer service operations. Bob's...

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Samir Zabaneh

Chief Financial Officer


Since joining Heartland in 2014, Samir Zabaneh has developed innovative business solutions and strategies to build the company’s success. Samir is responsible for all financial aspects of the company including reporting, treasury, strategic and financial planning, corporate development and investor relations. Prior...

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Michael A. Lawler

President—Strategic Markets Group


Heartland’s growth and development within several key markets is dependent on Mike Lawler’s leadership, including petroleum, retail and services, education, healthcare, government, utilities and micropayments. He also has accountability for mergers and acquisitions, customer service operations and some key product ...

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David Gilbert

President—Hospitality Group


David Gilbert brings more than 30 years of restaurant experience in a very diverse range of disciplines to Heartland. David has been the driver for the growth and development of Heartland’s portfolio of products and services for the hospitality industries, including all restaurant verticals, lodging and affiliated ma...

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Tony Capucille

Chief Sales Officer


A proven sales expert, Tony Capucille is responsible for the overall productivity and effectiveness of Heartland’s more than 1,100-person sales force. Tony develops and oversees the advancement of sales strategies and analyzes numbers to evaluate the success of such strategies, as well as all operational plans in ...

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Charles Kallenbach

General Counsel and Chief Legal Officer


Charles Kallenbach oversees the company’s securities, compliance, corporate governance, mergers and acquisitions, commercial transactions, litigation and risk management. Since joining Heartland in 2007, Charles has successfully managed, settled and won a variety of litigation matters on behalf of the company. He ...

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Conan Lane

Chief of Operations


Conan Lane brings more than 15 years of experience to Heartland, with a diverse range of roles and responsibilities over the course of his career that make him a leader with cross-functional expertise. With a skill set that goes beyond operations, Conan’s extensive background includes finance, sales management, ma...

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Michael McMillan

Chief Branding Officer


Michael McMillan drives Heartland's brand strategy including marketing, advertising, public relations, corporate communication and design initiatives. A renowned visual communicator, best-selling author, creative consultant and public speaker, Michael joined Heartland in 2014. Prior to Heartland, Michael founded a v...

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Marty Moretti

Chief Service Officer


A proven leader in driving outstanding customer service, Marty Moretti is at the helm of the Heartland Service Center located in Jeffersonville, IN. Marty’s key responsibilities involve managing the support of Heartland’s customers, which include merchants as well as sales professionals. Heading up a service cen...

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John R. South

Chief Security Officer


In an industry where information security is crucial, John South is a resident expert for Heartland. John manages all aspects of information security—leading Heartland’s internal risk assessment programs, which include protecting sensitive data through risk and threat modeling. He also ensures Heartland is c...

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Joseph E. White

Chief Accounting Officer


A dynamic leader in the accounting field, Joe White’s expertise goes beyond just numbers. Joe joined Heartland in 2005 and assisted in the company’s initial public offering. He also led the company’s efforts in Sarbanes-Oxley compliance and actively managed the chief executive officer/chief financial officer c...

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Bryan Thompson

Chief Technology Officer


Accountable for aligning Heartland’s IT systems and processes with the company’s greater business strategy, Bryan Thompson is an innovative leader for the company’s systems, products and services. Bryan is at the helm of the business-critical IT staff—the backbone supporting Heartland’s industry-leading te...

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