February 2016

Don’t Let EMV Chargebacks Cut into Your Profits Since the liability shift, businesses of all sizes have seen an increase in chargebacks. We clear up the confusion and explain the EMV rules and best practices to keep fraud from impacting your profits. Tackling Your Biggest HR Problems As business owners, we’ve all been there. One of your employees is acting inappropriately, but you’re not sure how to approach what can be a very sensitive issue. Our HR hero helps you solve the most impossible HR issues. Read more > How the Checkout Line Can Make or Break a Great Customer Experience Having a bad payment experience at your business can cause your customers frustration—leaving a lasting impression. This is how you create a quick, easy and positive payment experience that will keep customers coming back. Read more > A New Scam All Business Owners Need to Recognize Criminals’ methods to steal your money is constantly evolving. This brand new fraud strategy is hitting merchants hard this year. Learn how you can stop the fraud before it happens. Read more >   Heartland Update Heartland Reports 2015 Fourth Quarter and Full-Year Results Heartland and National Restaurant Association Host EMV Chargeback Webinar   Industry News No Business Too Small to Be Hacked —The New York Times 10 Things Successful People Do to Stay Motivated —Addicted2Success 4 Things to Know About Small Business Taxes —Finance & Commerce Tony Robbins’ 4 Secrets to Success (It’s Not About the Money) —Inc. Reversing Friendly Fraud Chargebacks —CNP.com

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