On Demand Quick Reference Guide

Heartland On Demand is our new, simplified, automated onboarding system for merchants processing less than $200K per year. Business owners can quickly enroll in merchant services at their convenience–on their own if approved to self-board.


What is the participation criteria?


  • Annual credit card processing volume of $200,000 or less
  • Average sale must be greater than $8.00
  • Single business location
  • Significant majority of payments are face-to-face
  • Applicable to retail, restaurant and professional services (healthcare, lawyers…)
  • New clients only (must be new to Global Payments brands)


What is the pricing model?


Competitive flat rate pricing 2.90% +$.25 per transaction (monthly minimum of $20 applies)


What are the equipment offerings?


Choice of mobile reader, terminals, and point of sale options


How does On Demand work within the email journey?


1. You’ll receive email marketing files to send to your existing customers.
- The email files include a unique link to the Heartland sign-up page.
- The copy is provided as ready-to-go HTML files that can be dropped into your preferred email marketing platform.
- If you would prefer to create your own email, you may do so using the included copy and design files.

2. You’ll receive access to optional follow-up emails.


How does On Demand work for the prospect within the email journey?


1. The prospect clicks the link in the email and fills out basic information about their business.
 

2. Based on their responses, the prospect is either directed to an equipment offering page to begin their boarding journey, or they are connected with a Heartland Sales Representative for follow up.


How do I track lead progress?


You can track On Demand lead submission and progress in the Partner Portal.


Who should I contact for support?


Email PartnerPortal@heartland.us or call 877.479.6973
Monday - Friday 8:00 am - 7:00 pm EST.