Business View
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BusinessView

BusinessView is our secure, data retrieval and management information tool that provides 24 hour online access to your reporting and transaction information at your fingertips.



pdf

BusinessView Quick Start Guide

Business View Test
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BusinessView

BusinessView is our secure, data retrieval and management information tool that provides 24 hour online access to your reporting and transaction information at your fingertips.



pdf

BusinessView Quick Start Guide

Card Industry News
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Card Industry News

Below you'll find details of the latest updates from the Card  Schemes.



pdf

Annual review of public keys

pdf

Balance responses

pdf

Deployment of contactless capable terminals

pdf

Display of the Contactless acceptance mark

pdf

Display of new verified by Visa brand mark on eCommerce sites

pdf

Display of vpay brand mark at eCommerce sites

pdf

High value payments are coming

pdf

Mobile Payments and the funding PAN

pdf

New Mastercard BIN range

pdf

Partial approvals

Card Processing
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Learn more about card processing, our policies and procedures by exploring the options below.



pdf

3D Secure Merchant Compliance Guidelines

pdf

Card Not Present Fraud Guide’

pdf

Chargeback Guide

pdf

Fighting Fraud at Every Level

pdf

Fraud: Hints And Tips Guide

pdf

How To Process Fallback Paper Vouchers

pdf

Know the Risks

pdf

Our Complaints Procedure

pdf

Recovered Card Reward Form

pdf

Recurring Transactions Enquiry Service

pdf

Role of Schemes

pdf

Your Invoice Explained 

Card Schemes
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Discover Global Network

The Discover Global Network is the third largest payments network in the world* with billions in spending power from high net worth, travelling cardholders with a worldwide presence. You will benefit from being connected to a powerful network of cards including Diners Club, Discover Card, BC Global card, DinaCard and RuPay. Explore the options below to learn more.



pdf

Discover Global Network Addendum and Operating Instructions

UnionPay

UnionPay is one of the largest bank card networks in the world, and the only one in China. It has more than 250 bank members, both in China and worldwide, and has 2.1 billion UnionPay cards currently in use. Its reach now extends into 83 countries outside China, making it the payment method of choice for Chinese buyers abroad. Explore the options below to learn more. 



pdf

UnionPay Addendum and Operating Instructions

Desktop Terminals
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Desktop Terminals

When you’re taking payment at a fixed sales counter, one of our desktop terminals may be exactly what you need. Their compact size means they take up the minimum amount of counter space, but they feature a large display and chunky backlit keys for ease of use. Explore the options below to learn more. 



pdf

Contactless Reader (isT150) User Guide

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iCT220 Quick Start Guide

pdf

iCT220 User Guide

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iCT250 Quick Start Guide

pdf

iCT250 User Guide

pdf

P30 User Guide

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Quick Start Guide - Ingenico EFTSEMi

pdf

Quick Start Guide Ingenico P30

pdf

Vx520 Quick Install Guide

pdf

Vx520 User Guide

pdf

Vx820 Quick Install Guide

pdf

Vx820 User Guide

Discover Global Network
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Discover Global Network

Cards that run on the Discover Global Network include: Diners Club, Discover Card, BC Global Card, DinaCard and RuPay. This network opens up a huge opportunity for financial growth for your business. Explore the options below to learn more.



pdf

Discover Global Network Addendum and Operating Instructions

Documentation
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Documentation

Here you will find Global Payments Resources and Documentation, including our Terms of Services, Merchant Operating Instructions, Your Invoice Explained Guide, Compliance Guidelines etc. The new versions of our Terms of Service and Merchant Operating Instructions feature navigation tools. Explore the options below to learn more.



pdf

Amex Card Acceptance Guide

pdf

Amex Terms & Conditions

pdf

HMRC Credit Card Sales Campaign

pdf

Merchant Operating Instructions

pdf

Technical Specifications

pdf

Terms of Service

Global Access Advantage
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Global Access @dvantage

Global Access @dvantage is a powerful, secure financial reporting and analysis tool that you can use to give yourself that important edge. Global Access @dvantage has been developed from our own systems, it provides you with access to up to 180 days worth of transactions, with a carefully devised and easy to use range of tools it allows you to zoom in from a wide-angle view, right down to the full details of an individual transaction. Explore the options below to learn more. 



pdf

Global Access @dvantage Sell Sheet

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Global Access Quick Start Guide 2013

pdf

Global Access @dvantage Quick Start Guide

Global Iris
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Global Iris

Global Iris is a complete online payment service including both a merchant account and an online payment gateway solution giving you access to all sorts of payment processing options. Please visit the Global Iris Resource Centre for all the information you need to start processing payments using Global Iris.



pdf

Global Iris Sell Sheet

Mobile Terminals
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Mobile Terminals

More and more businesses are finding a need for completely free-ranging card processing. Delivery companies, market traders, event organisers, mobile service organisations… the list is genuinely endless. Now, thanks to the General Packet Radio Service (GPRS) network, and our secure end-to-end processing systems, that freedom and flexibility is available to every business. Find out more about our mobile terminals by exploring the options below. 



pdf

930G Quick Start Guide

pdf

Quick Start Guide - EFT930G

pdf

VX680 User Guide

pdf

VX680 Quick Install Guide

Portable Terminals
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Portable Terminals

You’ll often see portable terminals in restaurants and bars, but these compact, convenient devices are appearing more and more among fashion and high-tech retailers. They’re great for freeing your staff to move among your customers, and to stay right with them throughout the sales process. Our portable terminals are robust, secure, and can include Contactless card processing if you need it. Find out more about our portable terminals by exploring the options below.


pdf

BEM User Guide

pdf

iWL220 User Guide

pdf

Quick Start Guide - Ingenico EFTBEMi

pdf

Quick Start Guide - Ingenico iWL2XX

Stationery
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Stationery

The following stationery items are available to order and will be delivered free of charge by calling our helpdesk on 0345 702 3344* selecting the option for stationer.

Tally Rolls for the following terminal types:
  • Ingenico 930 series
  • Ingenico iCT series
  • Ingenico iWL series
  • Ocius
  • Vx Series
Decals and /or Signage: Decals and /or Signage:

pdf

Contactless Window Sticker

pdf

Generic Decal Double sided window

pdf

Horizontal Decal

pdf

Small Square Decal

pdf

Telephone Authorisation Sticker

Other Stationery items:
  • USB Cable
  • Plates & Plastics
  • Manual Imprinter
  • Fallback Voucher
  • Scheme Logo CD
Refund Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. You can return a product up to 30 days from the date of purchase. Any product you return must be in the same condition you received it and in the original packaging. Refunds will be processed within 14 days of items being received back in stock.

*Lines are open every day (except Christmas Day) between 8.00am and 11.00pm Monday to Saturday, 10.00am and 5.00pm on Sunday and between 10.00am and 4.00pm on public holidays.

Test Industry News
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TEST Card Industry News

Below you'll find details of the latest updates from the Card  Schemes.



pdf

Annual review of public keys

pdf

Balance responses

pdf

Deployment of contactless capable terminals

pdf

Display of the Contactless acceptance mark

pdf

Display of new verified by Visa brand mark on eCommerce sites

pdf

Display of vpay brand mark at eCommerce sites

pdf

High value payments are coming

pdf

Mobile Payments and the funding PAN

pdf

New Mastercard BIN range

pdf

Partial approvals

Test Page
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WIFI Terminals

Contactless terminals can put your checkouts into hyper-speed*. It’s available on purchases of up to £30, and allows your customers to speed up the checkout process by simply holding their Contactless enabled card close to the reader, no PIN is required. Find out more about our Contactless Terminals by exploring the options below. 



pdf

iWL250 WIFI User Guide

*Contactless transactions take between 1-2 seconds. Transactions over IP take around 4 seconds and transactions over PSTN take 18-20 seconds

American Express
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American Express

As one of the world’s largest issuers of credit and charge cards, American Express® processes millions of card transactions a day and could deliver additional value to your business. Explore the options below to learn more:



pdf

Amex Card Acceptance Guide

pdf

Amex Glossary

pdf

Amex Terms & Conditions

WIFI Terminals
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WIFI Terminals

Contactless terminals can put your checkouts into hyper-speed*. It’s available on purchases of up to £30, and allows your customers to speed up the checkout process by simply holding their Contactless enabled card close to the reader, no PIN is required. Find out more about our Contactless Terminals by exploring the options below. 



pdf

iWL250 WIFI User Guide

*Contactless transactions take between 1-2 seconds. Transactions over IP take around 4 seconds and transactions over PSTN take 18-20 seconds