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Meet the people who make Heartland Payroll stand out from the competition.

Our payroll specialists focus on …
Icon - Team
Acting as an
extension of your team
Icon - Service
Providing
human-focused
service
Icon - Success
Setting
you up for
success
Icon - Working together
Working
together to serve
you better
Icon - Support
Offering
individualized
support

When you sign up with Heartland Payroll, you’ll build a long-term relationship with a dedicated specialist who cares about getting to know you and your business. No “one-and-done” service—and no question that Heartland Payroll is a valuable asset for your company.

Learn about a few of our real payroll specialists and find out what makes Heartland so different.
Heather
“I treat everyone that I work with the same way I would want to be treated.”
Icon - Team
Acting as an extension
of your team
Heather
New Client Services

When asked what she loves about her job, Heather says it’s the support she’s able to give to her clients.

“My job is to treat all of my clients as though they were the only client I had. When you get to know them and you get to know their account, you know what their needs are. Because we’re aware of it, it’s easier to make our clients aware of it.”

Heather’s clients say they value her care and her responsiveness.

Faez
“We talk, laugh, and in the middle we do payroll. The payroll is part of our relationship.”
Icon - Service
Providing
human-focused service
Faez
Payroll Specialist

Faez sees payroll as a people-first job and loves to build relationships with clients.

“I speak two languages and I think that’s a very special opportunity to know people. You’ve never met them in person, but you consider them friends. We talk, laugh, and in the middle we do payroll. The payroll is part of our relationship.”

He believes seeing his clients as people first and foremost is the key to providing high-quality service built on a foundation of mutual trust.

“I know they work very hard, every day, to make their business successful—and I want to be one element of their success.”

Suzanne
“I really appreciate a challenge. So if [a client is] emailing me something complex…to get through it with them, that to me is very rewarding and satisfying.”
Icon - Success
Setting you up
for success
Suzanne
Lead Payroll Specialist

For Suzanne, seeing her clients succeed is always top of mind.

She loves that her clients know their payroll is going to be done, and done with accuracy. “They don’t have to worry about it,” she says.

“We care,” Suzanne adds. “We really do.”

“I really appreciate a challenge. So if [a client is] emailing me something complex…to get through it with them, that to me is very rewarding and satisfying.”
Terrence
“They have backup all the time. For their business, they can be Batman and I’ll be Robin.”
Icon - Working together
Working together to
serve you better
Terrence
Payroll Specialist

Terrence works closely with his fellow payroll experts to help support each other’s clients.

“I’m happy to be of assistance—and be there for everyone else’s clients as well. Somebody’s going to be like ‘Hey, Jessica’s not here.’ And I say, ‘I got you, no problem. Let me help you out.’ I like being helpful,” he says.

Because Heartland has a deep bench of specialized departments, his clients benefit from a wide range of expertise.

“Clients get so much from just one decision. They get personable people, the tax department, the general ledger/product support, the distribution team and the supervisors. The well-trained staff is what makes us the good specialists we are.”

Alejandro
“I feel like my customers see me as a friend. I keep it professional, but I’m a great listener and most of my clients value that.”
Icon - Support
Offering individualized
support
Alejandro
Payroll Specialist

For Alejandro, making sure he understands the big picture and the small details of his clients’ needs is key to providing thorough service.

“I talk to different clients every day. I like to make them feel comfortable in every way and situation.”

He feels the key to his personalized support is follow-through. “I always follow up and make sure everything has been taken care of. I don’t like to leave an issue unresolved. If I don’t have the answer, I always reach out to the correct person and come back with the answer.”

Experience the Heartland difference

Our team works hard to give you the service you deserve. Whether you have two employees or 200, you can trust your dedicated payroll specialist to provide the same level of attention and assistance.

And because your specialist is incentivized to make sure you’re satisfied for the long term, you can depend on them to always be there for your business.

Ready to meet your expert? Get in touch today.
Let’s Talk